I've been working in a local hotel during every college vacation. Get the latest trends and advice delivered straight to your inbox, 3 keys to an effective hotel distribution strategy, How to increase your hotel’s occupancy rate, Effective revenue management strategies for hotels, 20 important things hoteliers should know to attract corporate guests and bookings, Essential strategies to increase your hotel room sales. Hire and Manage Employees The most important duty associated with a hotel manager is the management of employees. The main plans for significant purchases in order of priority were: When it comes to technology, a quarter of managers had no upgrade plans at all, but for those who were planning to spend on technology this was their focus: A lot of the hotels were fairly segmented. They are who staff and guests turn to for guidance or answers and who hotel owners depend on to drive bookings and revenue. General managers oversee property functions ranging from guest satisfaction to budgets. She may delegate new assignments or objectives to staff during these meetings. Hotel managers have to don multiple hats for their role. A manager's workday often begins with meeting with department heads to discuss entries in the daily report. Only 17% have a degree in hospitality from a four-year university (Bachelor’s Degree) and just 13% were under the age of 35, with 58% being males. As an college student you are eligible for a graduate trainee position. A hotel manager will meet with unhappy guests and take steps to make them happier about their stays, but they also handle problems that arise between employees. Monitors all operating costs, budgets, and forecasts. For this Special COVID-19 Edition of SiteMinder’s Changing Traveller Report, we surveyed 500 local citizens to understand how their plans, behaviour and preferences had changed since the outbreak of the coronavirus pandemic. The general manager (GM) of a hotel is largely responsible for the success of the business. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. Training and … Most hotel managers don't spend the entire workday sitting in an office. They are who staff and guests turn to for guidance or answers and who hotel owners depend on to drive bookings and revenue. Hotel general managers ensure that guests are comfortable and satisfied. The hotel general manager is someone who works in a hotel. I know several of the large chains run these. Decisions, decisions! Essentially, the buck stops with them. One of the indications that you’re doing a good job as a hotel general manager … A typical manager has hectic workdays that involve communicating with staff and guests, observing how well things are going, making necessary improvements in the facilities or staff, and always trying to maintain or increase the hotel's profit while staying on budget. Hotel managers are responsible for overseeing the day-to-day operations of hotels, motels, inns, bed and breakfasts, and other lodging establishments. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. Hotel General Manager Job Description, Key Duties and Responsibilities This post exhaustively discusses the job description of a hotel general manager, highlighting the key duties, tasks, and responsibilities commonly performed by individuals who work in the position. You can go for a short term, say one or two years and degree courses, also three years at graduation level and two years at post graduation. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. How much does a Hotel General Manager make? The general manager (GM) of a hotel is largely responsible for the success of the business. This isn’t a job for someone who is completely satisfied sitting behind a desk. Manages all aspects of the hotel property including operations, staffing, and customer satisfaction. The national average salary for a Hotel General Manager is £45,987 in United Kingdom. But whatever the environment a general manager inherits from the past, shaping—or reshaping—it is a critically important job. Although department supervisors usually hire or fire those who report to them, the hotel manager will have the final decision-making authority in both the hiring and firing of all staff. They maintain operations and ensure guest satisfaction. They oversee the other hotel staffers, such as janitors and human resources personnel, and are responsible for the overall functioning of the establishment. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. This shows they understand the importance of keeping things fresh and interesting for guests. Industry publication, Hotel Management, recently released the 2017 Voice of the GM survey – its 13th edition. Hotel managers oversee the staff and hotel operations. When asked why they stay at their current job, 69% said it was because of the people they work with and 53% stated they loved interacting with guests. Check your inbox, we've sent you an email. The Assistant Manager will draw up weekly schedules, order merchandise, and assist the General Manager with training, recruiting, promotions and planning. The large majority (83%) work over 45 hours each week with 15% clocking a staggering 60-69 hours in a working week. Even with these demanding hours, general managers have a great passion for their job because of one main reason; people. Industry publication, Hotel Management, recently released the, Building maintenance, including compliance, equipment and upgrades – 46%, FF&E (moveable furniture, fixtures, or other impermanent equipment) – 37%, I notice shorter booking windows for group business – 54%, Group business booking/pricing patterns for the last 12 months have been about the same as the previous 12 months – 32%, We have trouble getting good pricing for group business – 13%, I notice longer/more “normal” booking windows for group business – 11%, We are able to get commensurate rates for group business – 9%. The department supervisors handle problems and complaints and keep the hotel manager advised of everything that occurs. @Valencia - If you are keen on a hotel management career then right now is the best time to be sorting it out. What Does a Hotel General Manager Do? Rather, they are actively observing how staff interacts with hotel guests and may check the grounds daily making sure everything is functioning well and no repairs are needed. Salary estimates are based on 46,797 salaries submitted anonymously to Glassdoor by Hotel General Manager employees. Every company has its own particular work environment, its legacy from the past that dictates to a considerable degree how its managers respond to problems and opportunities. Over 50% had already performed renovations within the last three years and 74% indicated they would renovate within the next three years. Their exact duties of these professionals varies to some degree from one organization to another, but the general responsibilities are fairly uniform. Check your inbox, we've sent you an email. My brother has worked his way through the ranks, aided by a business post grad he did online at the same time. The early years are definitely the proving ground, and many burn out before getting near to earning a halfway decent salary. The range for our most popular General Manager positions (listed below) typically falls between $28,240 and $323,396. How much does a Hotel General Manager make? The daily report is a record book that hotel department heads communicate in to keep the manager informed of the important events that occur in all departments each day. They come in all shapes and sizes as these statistics show: Only 16% of all respondents were from an independent property and 87% said they were only currently managing one hotel. There are many different departments in a hotel. They create the weekly schedule that shows each employee when he or she works, finds new workers to fill in when someone calls in sick and keeps enough workers on hand to staff the hotel. Ensure the creation and implementation of a strategy designed to grow the business. A general manager is often the head supervisor of a hotel or resort and responsible for all operations of the facility. You would learn on the job and get the salary you need. Many of them also don’t see themselves using their full allocation of time off either with 43% saying they had a surplus at the end of 2017. In the hotel industry, the general manager is the head executive responsible for the overall operation of an individual hotel establishment including financial profitability. Average salary (a year) £20,000 Starter. The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. The average salary for an Assistant General Manager, Hotel is $41,635. A hotel general manager usually has the responsibility of overseeing the entire workings of a given hotel. A hotel manager, or lodging manager, is a hospitality professional who oversees the functions of hotels, motels and resorts. As expected, hotel managers are some of the hardest working people in society. The national average salary for a Hotel General Manager is $89,240 in United States. Hotel General Managers ensure the smooth and efficient operation of their hotels. The priorities for the GMs varied quite a bit. The Hotel General Manager is responsible for maximizing operational efficiency and profitability. He or she works as a head of the department to coordinate and monitor the progress of business strategies in a large hotel. Listen to Your Staff. to. There really is no such thing as the average hotel. As a Hotel General Manager, you have a lot of different roles, and you take care of everything from staffing to budgets to planning out events. However, with tight budgets hotels need to be strategic with how they do this. Filter by location to see Hotel General Manager salaries in your area. It is their responsibility to ensure that all members of the staff are properly organized and that every part of the hotel runs according to the pre-established quality standard of service. The tasks of the job change with each passing day, but many of these positions share some of the same duties. The average General Manager salary in the United States is $175,818 as of October 28, 2020. A general manager, working to improve efficiency and increase profits, handles the overall operations of a company or division. He's now in the final interview stage for a hotel management job in Dubai. The needs of travellers change very quickly with the latest fads, which means that hotels need to be aware of what their customers are expecting during their stay. Hopefully any day now we'll be congratulating him and looking forward to discounts when we visit! Visit PayScale to research assistant general manager, hotel salaries by city, experience, skill, employer and more. She usually has each department head reporting to her, such as the heads of housekeeping, human resources, and accounting, plus the kitchen and front desk supervisors. A hotel manager can mean the difference between a vacation that's enjoyable or disappointing, and a hotel's smooth operation can require several types of managers. Unsurprisingly most of the respondents have been in the industry for a number of years (a mere 7% have been working less than five years). If a problem or complaint is too large for them to handle, or it can't wait, the general manager deals with it as soon as possible. A Hotel General Manager oversees all the day-to-day aspects of the hotel's operations and handles any problems that might come up. A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. A General Manager’s Network The nature of their relationships varies significantly, and GMs use numerous methods to develop them. Salary estimates are based on 27 salaries submitted anonymously to Glassdoor by Hotel General Manager employees. What Does a Hotel General Manager Do? £60,000 Experienced. Some live on site, but not all do. A great way to reinvigorate a hotel and attract more bookings is to upgrade the physical property, amenities, and technology. Wikibuy Review: A Free Tool That Saves You Time and Money, 15 Creative Ways to Save Money That Actually Work. Hotel general manager skills include being a people person with the interpersonal skills to keep guests and employees happy. I'd also have to go straight from one college course to another, when I'd really like to just start making some serious money. It's only a small place so the hotel general manager doesn't have anyone between him and the staff, except a supervisor in each section. A general manager's duties and responsibilities cover a lot of ground, but these are some of the most common. Only 43% reported they had roughly a 50/50 split between leisure and business guests, while 33% reported mostly business guests and 24% mostly leisure. Essentially, the buck stops with them. Be an excellent role model. Marketing and promoting the hotel is another part of the job, as well, although a manager may delegate some of the promotions and advertising projects to the front desk manager. They must typically: Oversee daily operations of the business unit or organization. He / She should be an ambassador for the brand and your hotel. It makes sense then that general managers are some of the most knowledgeable and informed people in the industry. Hotel managers are in charge of the day-to-day running of a hotel. The findings tell us more about the life of a GM, the direction hotels and travel are taking, and what impact technology is having on the operation of hotel businesses. You might stop by the kitchen to see what the Chefs are planning for dinner, stand at the front desk to oversee the check-in process, watch the Maid work to ensure rooms are clean, or … For this Special COVID-19 Edition of SiteMinder’s Changing Traveler Report, we surveyed 500 local citizens to understand how their plans, behavior and preferences had changed since the outbreak of the coronavirus pandemic. I bet your experience would be a big help to you as well. The Assistant General Manager (AGM) helps the General Manager to ensure that day to day business operations run smoothly. It’s interesting to see the mix of sizes, class, and segments of the respondents. motels, bed and breakfasts, and resorts). One of the major functions of the hotel general manager is to recruit staff in various areas of concentration of the hotel (such as receptionist, cleaners, and janitors, train them, and supervise them in order to ensure effective management of the hotel, as … Hotel General Managers oversee and coordinate all the activities involved in running a hotel or any other lodging facility (e.g. He's been encouraging me to get into a career in hotel management but I'm not sure if it is really going to be very lucrative. Alternative titles for this job include Guest house manager, hotel general manager. Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Typical hours (a week) 40 to 42 a week. It's also her duty to ensure that the hotel's exterior and interior are being maintained and she may also initiate or approve decor improvement work as long as it fits in with the budget. The title "hotel manager" or " Hotel general managers are responsible for the management of the hotel staff, including cleaning … The discussions aren't just about staff issues or guest complaints, but also about earnings and profits. The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. In medium hotels, the manager is responsible for day to day running of the hotel, including carrying out reception duties. The hotel general manager is responsible for coordinating, overseeing, and organizing all the activities involved in the smooth and effective running of a hotel. It's pretty basic work, serving in the restaurant and bar, plus a little housekeeping when the need arises. Filter by location to see Hotel General Manager salaries in your area. Duties for the General Manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. As a hotel general manager, you ensure that the guests in the hotel are safe, comfortable, and satisfied during their stay. To do hotel management in India, there are various options. Would you like to continue browsing in Spanish, or view the home page? Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction. General manager duties … Thanks for subscribing to the SiteMinder industry newsletter. I think this career can offer amazing opportunities if you are able to take the pace and stress. Sign up to our blog and receive regular updates on the content you're into, It makes sense then that general managers are some of the most knowledgeable and informed people in the industry. A Hotel General Manager is always on the move, checking out all that’s happening in the hotel. In many environments, a hotel manager will review their facility’s budget and revenue in order to increase profitability. Description. When it comes to days off, they’re limited to less than 10 days off per month 84% of the time. Hotel managers handle administrative tasks and other tasks in a hotel setting. She may sometimes be called in the middle of the night at home during non-working hours if there is an emergency. A total of 41% also stated they’d had significant group business during the past 12 months and recorded the following trends: Want insights delivered straight to your inbox? A hotel manager oversees all staff and is in charge of all hotel operations. A typical manager has hectic workdays that involve communicating with staff and guests, observing how well things are going, making necessary improvements in the facilities or staff, and always trying to maintain or increase the hotel's profit while staying on budget. What Does a Hotel Manager Do? Being a Hotel General Manager oversees property maintenance and appearances.